Start here
Keep the interview invitation and any message shown by Authenti8 available. Do not send passwords, private keys, complete payment-card numbers, or unrelated personal data.
For an active interview, candidates should also notify the recruiting organization that arranged the session. Hiring and accommodation decisions remain with that organization.
Calendar add-on
The organizer must install and authorize the Authenti8 Google Calendar add-on. A protected event uses an Authenti8 join link rather than a direct Google Meet link.
If the protected conference option is unavailable, reconnect the Calendar integration from the Authenti8 dashboard and then edit or recreate the event.
Candidate setup
Open the Authenti8 link from the invitation, review the disclosure, and follow the setup checks shown before the meeting. Use the supported browser and device requested by the recruiting organization.
If setup cannot complete, copy the exact error message into the form below and contact the recruiting organization before the interview begins.
Recruiter setup
Confirm that the Calendar integration and Authenti8 Recruiter extension are connected to the same authorized account. Open the protected invitation link for the interview.
If an interview is missing from the dashboard, refresh the integration and include the event title, scheduled time, and organizer address in your support request.
Contact support
Submit the form below. Include enough context to identify the account or interview while avoiding unnecessary sensitive information.